Refund & Cancellation Policy

Last updated: 27 July 2026

This policy explains how cancellations and refunds work for luggage-storage bookings made through Bagazin, the platform operated by NomaDrop LLC (Wyoming, USA). It forms part of our Terms of Service.

1. Cancelling a booking

• You may cancel a booking at any time before your scheduled drop-off time from the My Bookings screen in the Bagazin app, or by emailing support@bagazin.com.
• Bookings have a minimum duration of 2 hours and a maximum of 24 hours.

2. Refunds for online (card) payments

• Cancelled before drop-off: you receive a full refund of the amount paid.
• After drop-off / once storage has begun: the booking is non-refundable, as the service has been provided. Picking your luggage up earlier than planned does not entitle you to a partial refund.
• No-show: if you neither drop off your luggage nor cancel before the scheduled drop-off time, the booking is treated as used and is non-refundable.

3. Pay-on-site (cash) bookings

If you selected pay-on-site, no money is collected until you drop your luggage off, so cancelling before drop-off costs you nothing. Payment is made directly to the storage partner at drop-off.

4. Cancellations by the partner or Bagazin

If a storage partner cannot honour a confirmed booking (for example, unexpected closure or lack of space), or if Bagazin cancels a booking, you will receive a full refund of any amount paid online, and we will help you find an alternative location where possible.

5. How and when refunds are issued

• Approved refunds are returned to your original payment method.
• Refunds are typically processed within 5–10 business days, depending on your bank or card issuer.
• Refunds are issued in the original currency of the transaction (Moroccan Dirham, MAD).

6. Problems, damage or disputes

If something goes wrong with a booking — for example lost or damaged items, or a partner failing to provide the service — please contact support@bagazin.com within 7 days of your booking. We review each case individually and may issue a full or partial refund depending on the circumstances.

7. Contact

For any refund or cancellation request, contact us at support@bagazin.com or by phone at +1 (803) 930-6073. Full company details are on our Contact page.

Bagazin is operated by NomaDrop LLC, a limited liability company registered in Wyoming, USA. Registered office: 1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming 82801, USA.